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Submit a support ticket

Office Hours: 7am – 7pm Monday to Friday

For Critical issues, we would recommend opening a Critical Support ticket by selecting the Critical department.

Tickets will be responded to according to their classification in line with the SLA and time of day as stated below

Times Support Availability Critical SLA None Critical SLA
7am – 7pm Monday to Friday
  • Critical
  • Non-Critical
Within 1 hour of Critical Support availability Within 2 hours of non-Critical support availability times or as agreed for Planned Works
7pm – 11pm Mon-Fri
7am – 11pm Sat & Sun
Critical Within 1 hour of Critical Support availability Within 2 hours of non-Critical support availability times or as agreed for Planned Works

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