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Submit a support ticket

Office Hours: 7am – 7pm Monday to Friday

For all billing enquiries please email accounts@teledata.co.uk.

For Critical issues, we would recommend opening a Critical Support ticket by selecting the Critical department.

Standard Hosting Support SLAs

24/7 Helpdesk is available for the submission of support tickets, which will be responded to in line with the below:

Critical (Service Down) – Response within 1 hour of Critical Support availability
Non-Critical (General Assistance) – Response within 2 hours of non-Critical support availability

Hours of Operation Support Availability
7am – 7pm Mon - Fri Critical
Non-Critical
7pm – 11pm Mon - Fri
7am – 11pm Sat, Sun and Bank Holidays
Critical Only

*Core Data Centre Infrastructure cover is provided by onsite engineers 24/7 to ensure the stability of our environment and platforms

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